Tech London Advocates Tech For Disability

British Computing Society NeurodiverseIT

We and AI

Cabinet Office Disability Unit Greater London Stakeholder Network

Royal Society of Arts and Science Fellow

NHS SE London Integrated Care Board Engagement and Assurance Committee

Technology for change, impact and digital equity


Digital technology consultancy and solution architecture

Xacam is a specialised digital experience technology consultancy employing human-centred design and systems thinking, lean and agile methods that operate at the intersection of business and technology:

1. Problem: Growing pains, changes to a business model, new services

Solution: Technology capability building and target operating model to scale or expand services

Example activities: 

  • Audit of existing capabilities in terms of people, process and technology
  • Assessment against goals and industry standards
  • Definition of a target operating model with roles, teams, skills and tooling

2. Problem: Reduce costs and time to market with fixed capabilities

Solution: Optimisation with people, tech and process improvements to get more of existing resources

Example activities:

  • Review culture, roles, people, skills, tools and ways of working to establish goals and measurements for time to market and quality standards 
  • Recommend a mix of team structures, partner ecosystem, agile and lean methods, DevOps, continuous delivery, automation, standardisation of processes and collaborative documentation

3. Problem: Don’t know what you have in terms of technology or other capabilities and whether they are fit for purpose to execute against your strategic objectives

Solution: Perform an audit and assessment to benchmark your capabilities such as digital platforms, tools, processes or roles against industry standards and your own tailored requirements.

Example activities:

  • Gather and interrogate your short-term and medium-term goals, barriers, risks and pain points and define requirements to achieve them
  • Review technical documentation, systems, technology and infrastructure architectures and ways of working and document as a working map of resources
  • Design and document using a standardised set of lean architecture diagrams, a matrix of resources and findings with actionable recommendations for mitigation and next steps

4. Problems: Outgrown platforms or need to rebuild or expand online presence; operational issues due to functional gaps or a disconnected technology estate

Solution: Digital solution design for a platform project approach; enterprise architecture for an organisational technology view that meets business strategy

Example activities: 

  • Analyse business strategy, user research and requirements, risks and assumptions 
  • As is technology profile and to be options benchmarked against the marketplace
  • System and functional capability modelling, technology selection and architecture blueprinting
  • Resourcing needs, indicative costs and roadmap 

5. Problem: How to manage the risk in choosing the right fit of critical applications, systems or platforms from the marketplace?

Solution: Procurement and tech vendor selection with a structured framework and broad market insights

Example activities:

  • Marketplace review
  • Requirements and capabilities review and mapping
  • Scenarios to test and demo
  • Scoring vendors against tailored criteria
  • Business case development

6. Problem: How to manage change during business as usual with lack of time or space?

Solution: Advisory-as-a-service to tech leadership offering change and portfolio management to free up time and provide objective and experienced perspectives drawn from other sectors as well as non-profits

Example activities

  • Business case development
  • Change portfolio and programme management
  • Ongoing and timely industry insights and guidance on practices in other sectors