Xacam

Xacam

technology consulting for digital change and impact

Digital customer technology consulting

The demands and risks of change for all types of organisations Customer digital experience, services and communications comprise the gateway to wider digital transformation for all types of organisations Medium-size businesses and non-profit organisations face...

Services

Digital technology consultancy and solution architecture on tactical and strategic levels Xacam is a specialised digital experience technology consultancy employing human-centred design thinking, lean and agile methods that operate at the intersection of business and...

Skills Areas

Digital Technologies: Customer experience and content management platforms, Open Source, modern API-led web architecture, personalisation, marketing automation, omnichannel orchestration, analytics, customer data management and cloud infrastructure, collaborative and document management, DevOps tooling Consulting and Solution...

Non-Profit Sector Clients

A major UK emergency charity – to audit, document and assess the digital estate with architectural diagrams and recommendations paving the way to a future state replatform and changes to processes. A global NGO in...

Digital customer technology consulting


The demands and risks of change for all types of organisations

Customer digital experience, services and communications comprise the gateway to wider digital transformation for all types of organisations

Medium-size businesses and non-profit organisations face as many challenges as large enterprise businesses (staying competitive, retaining customers and employees, growing revenue and reducing costs).

They need to master digital to build experiences, deliver services and target relevant communications to improve retention, grow and stay competitive.

To do this, they need to become more capable, fast, efficient and continue to learn, optimise and adapt to business changes and new technologies. They need fit for purpose technology, processes and people that sit within boundaries of budget, strategy and abilities.

There is a lot to gain from applying the experience from other sectors and types of businesses who have done some of this before to help dispel some of the uncertainty and find solutions that can be then tailored to others without reinventing the wheel and managing risk.


The need for a measurable return across business and social goals

Any implementation of digital technology should provide measurable benefits which span business and social impact.

The right technology must provide meaningful data for analytics to be used in suitable frameworks that trace directly back to both the strategic goals of the organisation across multiple dimensions of business and social goals. Technology should be accountable for both and measured by its outcomes in using impact metrics not purely financial ones.

Public Sector Clients

UK Prison Service – Developed interactive multimedia kiosks that presented the timeline of a day in prison and showcased prisoner artwork.

Department of Education – Oversaw the development and ongoing management of the national teacher’s portal on teaching standards.

British Council – Managed the development of multiple Drupal sites for teaching English as a Second Language for certification globally.

National Audit Office – Strategic review of content requirements for new web content management system procurement process.

Policing – Designed technology solutions for citizen portals to create more digital channels to communicate with citizens and offer services online.

Justice – Designed a conceptual solution for the online transformation of a courts system to enable digital for booking cases, video links by witnesses.

Skills Areas


Digital Technologies:

Customer experience and content management platforms, Open Source, modern API-led web architecture, personalisation, marketing automation, omnichannel orchestration, analytics, customer data management and cloud infrastructure, collaborative and document management, DevOps tooling


Consulting and Solution Architecture:

Agile, Lean and Design Thinking for problem discovery, ideation, solution design, functional capability assessment and modelling, technology and platforms selection, digital architecture blueprinting, resource planning and road-mapping. Business case development and solution proposition definition


People and Process:

Digital and programme management and governance, organisational capabilities analysis and building, target operating model, agile/lean methodologies, DevOps lifecycle management and continuous delivery, lean startup product development, service introduction

Non-Profit Sector Clients

A major UK emergency charity – to audit, document and assess the digital estate with architectural diagrams and recommendations paving the way to a future state replatform and changes to processes.

A global NGO in Ireland and UK – a bespoke framework created with requirements mapped to a capability model to analyse the marketplace and potential fit of candidate marketing automation systems with analysis of shortlisted vendors and recommendations.

We and AI – Digital technology advisor and Digital Media advisor for a charity to raise awareness of the impact of AI in the lives of the public. Developed volunteer collaborative and project management platforms with G Suite and Atlassian, as well as external digital platforms and hosting infrastructure.

Water Aid – tech consultancy and strategy with a full technology audit and assessment, user story backlog, applied to a platform capability model to select a central digital platform and create a solution architecture which included delivery partner recommendations. The solution would serve all global offices and consolidate their digital services as well as set them up for extending them to multi-channel marketing for supporters and integrations with payment and CRM systems, based on Drupal.

British Heart Foundation – a digital transformation project to scale and connect up all the complex organisation systems and integrate them with a brand new digital platform. We used Sitecore .NET CMS as the basis for managing national campaigns, supporter donations and information resources.

British Medical Association – delivery of a modern digital platform based on Sitecore CMS to overcome a complex network of disconnected systems based on legacy IBM Notes software and add personalisation and community management features via Telligent Community Server.

Parkinson’s and MS Society – team management of the Drupal CMS builds for both sites which included donation payment and discussion forums to support members.

Youth Hostel Association – technology architecture for new website content management system integrated with booking system across the UK.

International Red Cross Commission – gathering requirements to define a new digital platform to overcome legacy system issues that were not online optimised. The build was based on the Percussion CMS and Java applications to extend it.

Christian Aid – selection and architecture of the digital platform solution and oversight of the build which had a range of integrations to CRM and donation software based the Tridion CMS platform and a custom Microsoft .NET front end.



Voluntary Work:

Branch Officer of the National Autistic Society Greenwich which gives me a direct experience of the voluntary sector and working at a grassroots level on local campaigning, signposting, event organising, fundraising, community support groups and online media, CRM and campaigns.

Adult service user governor for Oxleas NHS Foundation Trust for Greenwich.

Assurance and Engagement Committee member of the NHS South East London Clinical Commissioning Group.

Tech London Advocates Tech For disAbility working group co-lead to connect disability communities to the tech startup industry.

Royal Society of Arts and Science Fellow – Research into neurodiversity ways of working and creativity