Xacam

Xacam

technology consulting and management for digital change - business/social impact

Digital customer technology consulting

The demands and risks of change for all types of organisations Customer digital experience, services and communications comprise the gateway to wider digital transformation for all types of organisations Medium-size businesses and non-profit organisations face...

Services

Digital technology consultancy and solution architecture on tactical and strategic levels Xacam is a specialised digital experience technology consultancy employing human-centred design thinking, lean and agile methods that operate at the intersection of business and...

Skills Areas

Digital Technologies: Customer experience and content management platforms, Open Source, modern API-led web architecture, personalisation, marketing automation, omnichannel orchestration, analytics, customer data management and cloud infrastructure, collaborative and document management, DevOps tooling Consulting and Solution...

Contacts

LinkedIn https://www.linkedin.com/in/marcgoblot/

Digital customer technology consulting


The demands and risks of change for all types of organisations

Customer digital experience, services and communications comprise the gateway to wider digital transformation for all types of organisations

Medium-size businesses and non-profit organisations face as many challenges as large enterprise businesses (staying competitive, retaining customers and employees, growing revenue and reducing costs).

They need to master digital to build experiences, deliver services and target relevant communications to improve retention, grow and stay competitive.

To do this, they need to become more capable, fast, efficient and continue to learn, optimise and adapt to business changes and new technologies. They need fit for purpose technology, processes and people that sit within boundaries of budget, strategy and abilities.

There is a lot to gain from applying the experience from other sectors and types of businesses who have done some of this before to help dispel some of the uncertainty and find solutions that can be then tailored to others without reinventing the wheel and managing risk.


The need for a measurable return across business and social goals

Any implementation of digital technology should provide measurable benefits which span business and social impact.

The right technology must provide meaningful data for analytics to be used in suitable frameworks that trace directly back to both the strategic goals of the organisation across multiple dimensions of business and social goals. Technology should be accountable for both and measured by its outcomes in using impact metrics not purely financial ones.

Services

Digital technology consultancy and solution architecture on tactical and strategic levels

Xacam is a specialised digital experience technology consultancy employing human-centred design thinking, lean and agile methods that operate at the intersection of business and technology:


1. Problem: Growing pains, changes to a business model, new services

Solution: Technology capability building and target operating model to scale or expand services

Example activities: 

  • Audit of existing capabilities in terms of people, process and technology
  • Assessment against goals and industry standards
  • Definition of a target operating model with roles, teams, skills and tooling

2. Problem: Reduce costs and time to market with fixed capabilities

Solution: Optimisation with people, tech and process improvements to get more of existing resources

Example activities:

  • Review culture, roles, people, skills, tools and ways of working to establish goals and measurements for time to market and quality standards 
  • Recommend a mix of team structures, partner ecosystem, agile and lean methods, DevOps, continuous delivery, automation, standardisation of processes and collaborative documentation

3. Problem: Don’t know what you have in terms of technology or other capabilities and whether they are fit for purpose to execute against your strategic objectives

Solution: Perform an audit and assessment to benchmark your capabilities such as digital platforms, tools, processes or roles against industry standards and your own tailored requirements.

Example activities:

  • Gather and interrogate your short-term and medium-term goals, barriers, risks and pain points and define requirements to achieve them
  • Review technical documentation, systems, technology and infrastructure architectures and ways of working and document as a working map of resources
  • Design and document using a standardised set of lean architecture diagrams, a matrix of resources and findings with actionable recommendations for mitigation and next steps

4. Problems: Outgrown platforms to rebuild or expand online presence, service issues due to functional gaps or a disconnected technology estate

Solution: Digital solution design for project approach and enterprise architecture for an organisational view that meets business requirements within viability and feasibility boundaries

Example activities: 

  • Analyse business strategy, user research and requirements, risks and assumptions 
  • System and functional capability modelling, technology selection and architecture blueprinting
  • Resourcing needs, indicative costs and roadmap 

5. Problem: How to manage the risk in choosing the right fit of critical applications, systems or platforms from the marketplace?

Solution: Procurement and tech vendor selection with a structured framework and broad market insights

Example activities:

  • Marketplace review
  • Requirements and capabilities review and mapping
  • Scenarios to test and demo
  • Scoring vendors against tailored criteria
  • Business case development

6. Problem: How to manage change during business as usual with lack of time or space?

Solution: Advisory-as-a-service to tech leadership offering change and portfolio management to free up time and provide objective and experienced perspectives drawn from other sectors as well as non-profits

Example activities

  • Business case development
  • Change portfolio and programme management
  • Ongoing and timely industry insights and guidance on practices in other sectors

Skills Areas


Digital Technologies:

Customer experience and content management platforms, Open Source, modern API-led web architecture, personalisation, marketing automation, omnichannel orchestration, analytics, customer data management and cloud infrastructure, collaborative and document management, DevOps tooling


Consulting and Solution Architecture:

Agile, Lean and Design Thinking for problem discovery, ideation, solution design, functional capability assessment and modelling, technology and platforms selection, digital architecture blueprinting, resource planning and road-mapping. Business case development and solution proposition definition


People and Process:

Digital and programme management and governance, organisational capabilities analysis and building, target operating model, agile/lean methodologies, DevOps lifecycle management and continuous delivery, lean startup product development, service introduction